Placetel announcements

Placetel provides you with a large number of ready-made announcements.

You can find this under PBX → Announcements.

Under this menu item you will find more than 150 free telephone announcements in German and English for various occasions. No matter whether you are looking for formal or casual announcements or announcements for special occasions such as Christmas or Easter. You will find what you are looking for here and can listen to your desired announcement directly.


Own announcements

Of course, you can also create, record or upload your own announcements. You can find the corresponding option under Telephone system → Announcements → Own announcements

To create a new announcement, click on New announcement.

Upload file

You can easily upload announcements with just a few clicks. Make sure that the announcements are either MP3 or WAV files. After the upload, the desired file is immediately available in all Placetel objects and dialogs.

Ideally, you use an announcement with 8 kHz, 16 kBit, mono in WAV format.

The maximum file size for an announcement is currently 10 MB. A flawless upload cannot be guaranteed for larger files.

Text-to-Speech

You can convert an entered text into a language file. To do this, create a new announcement and enter the appropriate text. You can also choose the voice and language you want. There is no possibility of specifying control codes or the like, you can only influence the language with spaces and punctuation marks.

Record announcements on the terminal

You also have the option of speaking your announcements directly on the IP telephone. This works by calling #2000 on your phone. After the signal tone you can speak your announcement. The announcement is then available in all Placetel objects and dialogs. It is labeled with the current date and time, but you can change the name.

Quality problems with announcements

If you experience poor quality in an announcement, the source file is usually the cause.

The files are converted for the telephone network, otherwise they would not be playable or audible. Ideally, the file should already have the following values ​​when it is uploaded:

8 kHz, 16 kBit, mono, WAV format.

With the appropriate software (e.g. WinAmp including add-on, Audacity), the source files should be adapted before they are uploaded to the system so that the system does not have to convert it itself. The result of the sound quality should be heard on the phone itself, as these can also be listened to and accessed via telephones.


Insert announcements

You can define the following settings both in phone numbers and in routing objects. The way is comparable.

Please note that an announcement before answering is ignored if you use a voice menu (IVR) as the forwarding destination. In this case, please integrate the corresponding announcement directly in the voice menu.

You can find these settings under the forwarding settings for the phone numbers

Announcement before reporting

Before connecting to another destination on your telephone system, the customer is greeted with an announcement.

  1. Select PBX → Numbers

  2. Click on the relevant phone number

  3. Click Forwarding Settings. If you get the message that the mailbox / announcement is activated, click on Switch off mailbox / announcement.

  4. Select a forwarding destination (VoIP destination, external numbers, group call, routing plan ...)

  5. Select Play the greeting selected below and connect

  6. Select the announcement in the drop-down menu.

  7. Save the settings

Play the announcement and hang up

You can also just play one announcement to a caller and then automatically hang up immediately. In this case, a message cannot be recorded.

  1. Select Telephone system → Numbers

  2. Click on the relevant phone number

  3. Scroll to Forwarding Settings. If you get the message that the mailbox / announcement is activated, click on Switch off mailbox / announcement.

  4. Select a forwarding destination (VoIP destination, external numbers, group call, routing plan ...)

  5. Select Play the greeting selected below and hang up

  6. Select the announcement in the drop-down menu.

  7. Save the settings

Play the announcement and hang up

This corresponds to the mailbox function. The configuration can be found in the corresponding online help article.

Did this answer your question?