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Table of contents

  • Routing plans

  • Routing objects

  • Test routing plans and objects

In this section we explain how to set up a routing plan with the corresponding routing objects and how to link them to a phone number. It also tells you where to make a copy of your routing plan. This function enables you to quickly apply an existing routing plan to other destinations. You will also learn which forwarding rules can contain routing objects.


Routing plans

A routing plan consists of several routing objects and combines them into one unit. A routing plan always consists of a name and a list of assigned routing objects.

Example

Name of the routing plan

Routing object

Daily business

working mornings

weekdays afternoon

outside normal business hours

The following table shows that the routing plan “day-to-day business” is assigned three routing objects “workdays morning”, “workdays afternoon” and “outside of business hours”.


Setup

To set up a routing plan, you must first create a routing plan in your user account under the menu item Telephone system ➔ Routing. As soon as you are done, you can create routing objects. Here you can now set the time control and the destination to which forwarding takes place.

Templates

You can also optionally use a routing plan template.

Copy routing plan

If you want to use an existing routing plan for another destination, you can simply make a copy of your routing plan. This works via the drop-down menu. Not only can you create a copy here, you can also link it to another VoIP destination.

Backup

If you select the option “Save all routing plans as a backup”, you will receive a copy of all routing plans you have created.

Of course, you also have the option of immediately deleting routing plans with the linked routing objects. Please be careful here so that you do not accidentally delete any routing objects that you still need.

Assign routing plan to a phone number

Finally, you should assign a number to your routing plan. This works under the menu item “Numbers”.


Routing objects

Un objet de routage consiste en une période définie pendant laquelle le routage (renvoi) doit s’appliquer. Les objets de routage transmettent donc les appels vers d’autres destinations VoIP pendant une période prédéfinie.

Priorités

Les priorités des objets de routage sont également un aspect. Ceci définit l’ordre dans lequel les objets de routage sont traités par le système. Si les périodes se chevauchent, vous pouvez définir l’objet à traiter en premier.

Règles de renvoi

Les objets de routage peuvent contenir toutes les règles de renvoi ou tous les objets du système téléphonique Placetel disponibles dans la zone « Routage pro » du numéro de téléphone. La liste suivante contient tous les types de transfert possibles qui peuvent être disponibles dans les objets de routage:

  • Redirections simples

  • Renvoi/sonnerie séquentiels

  • Renvoi/sonnerie parallèles

  • Mélange de sonneries séquentielle et parallèle

  • Boîte vocale et répondeur

  • Appel de groupe

  • Menus vocaux/SVI

  • Annonces de bienvenue et toutes les options d’annonce

  • Fax et conférences

  • ...

Pour chaque objet de routage, vous devez définir une fois le contrôle du temps et le renvoi. Une fois terminé, vos objets de routage s’affichent dans une liste. La boîte vocale prend les appels pour le reste du temps.


Test routing plans and objects

If you are unsure whether all cases are covered by your routing plan, you can easily test our simulation with a desired date and time.

To do this, enter a date and time in the field provided and click on Start simulation to check which of your routing objects would work.

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