Calling: Telephony features, devices and hardware

Configure over 100 calling features, set up a softphone or IP phone

18 articles in this collection
Written by Maria Pohlmann, Volker Cöllen, Michael Schweisthal and 2 others

Calling Devices & Hardware

Calling using the Webex app

You can use the Webex client for desktop and mobile phones like a softphone to make calls.

Written by Michael Schweisthal
Updated over a week ago

Compatible devices

Brief overview of all compatible devices (IP Phones, Webex Devices, Headsets etc.) for Placetel with Webex

Written by Martin Jeschar
Updated over a week ago

PoE power supply

With Power-over-Ethernet (PoE) your end device receives power without an additional power supply.

Written by Volker Cöllen
Updated over a week ago

Call Controls

Routing plans

You can use routing plans and routing objects to set complex and nested time-dependent forwarding.

Written by Michael Schweisthal
Updated over a week ago

Time control

Set defined forwarding rules depending on a time control.

Written by Alexander Wienema
Updated over a week ago

Control incoming calls

Simple forwarding to an employee, forwarding to external numbers, sequential forwarding, parallel forwarding or the mixing of forwardings.

Written by Volker Cöllen
Updated over a week ago

Busy Lamp Fields (BLF)

The busy lamp field function signals which of your colleagues is currently in a call or available.

Written by Alexander Wienema
Updated over a week ago

Voice menus (IVR)

A voice menu (IVR - interactive voice response) is used to preselect callers. A caller can select the right contact person for his request.

Written by Michael Schweisthal
Updated over a week ago

Transfer

For Cisco and Yealink you will find out which steps you have to take in this article.

Written by Martin Jeschar
Updated over a week ago

Contacts

LDAP phone book

With the help of the Lightweight Directory Access Protocol (LDAP) you can access the contacts of your Placetel account from your device.

Written by Maria Pohlmann
Updated over a week ago

Create contacts

In the Placetel telephone system you also have a contact book in which you can manage all your contacts.

Written by Michael Schweisthal
Updated over a week ago

Voicemail, Notifications & Fax

Mailbox

Place a mailbox behind every number which accepts calls with an announcement and sends you the message you left by email.

Written by Volker Cöllen
Updated over a week ago

Notifications

How to configure the e-mail notifications can be found in this article.

Written by Volker Cöllen
Updated over a week ago

Digital fax

Receive and send faxes as PDF attachment to en email, view and send faxes in the web interface and receive delivery reports by email.

Written by Volker Cöllen
Updated over a week ago

Fax2Mail and Mail2Fax

Learn how to send and receive faxes via email with Placetel.

Written by Michael Schweisthal
Updated over a week ago

Efficiency & Personalisation

Call Data Record (CDR)

Your Call Data Record (CDR) gives you detailed information about all incoming and outgoing calls within your account.

Written by Volker Cöllen
Updated over a week ago

Announcements

Choose from over 150 predefined announcements or upload your own announcements and use them for greetings, voice menus or the mailbox.

Written by Volker Cöllen
Updated over a week ago

Music on hold

The music on hold option allows you to play individual music for your callers.

Written by Martin Jeschar
Updated over a week ago