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Calling: Telephony features, devices and hardware
Calling: Telephony features, devices and hardware
Configure over 100 calling features, set up a softphone or IP phone
+2
18 articles in this collection
Written by
Maria Pohlmann,
Michael Schweisthal,
Joshua Höhn
and 2 others
Calling Devices & Hardware
Calling using the Webex app
You can use the Webex client for desktop and mobile phones like a softphone to make calls.
Written by
Michael Schweisthal
Updated over a week ago
Compatible devices
Brief overview of all compatible devices (IP Phones, Webex Devices, Headsets etc.) for Placetel with Webex
Written by
Martin Jeschar
Updated over a week ago
PoE power supply
With Power-over-Ethernet (PoE) your end device receives power without an additional power supply.
Written by
Joshua Höhn
Updated over a week ago
Call Controls
Routing plans
You can use routing plans and routing objects to set complex and nested time-dependent forwarding.
Written by
Michael Schweisthal
Updated over a week ago
Time control
Set defined forwarding rules depending on a time control.
Written by
Alexander Wienema
Updated over a week ago
Control incoming calls
Simple forwarding to an employee, forwarding to external numbers, sequential forwarding, parallel forwarding or the mixing of forwardings.
Written by
Joshua Höhn
Updated over a week ago
Busy Lamp Fields (BLF)
The busy lamp field function signals which of your colleagues is currently in a call or available.
Written by
Alexander Wienema
Updated over a week ago
Voice menus (IVR)
A voice menu (IVR - interactive voice response) is used to preselect callers. A caller can select the right contact person for his request.
Written by
Michael Schweisthal
Updated over a week ago
Transfer
For Cisco and Yealink you will find out which steps you have to take in this article.
Written by
Martin Jeschar
Updated over a week ago
Contacts
LDAP phone book
With the help of the Lightweight Directory Access Protocol (LDAP) you can access the contacts of your Placetel account from your device.
Written by
Maria Pohlmann
Updated over a week ago
Create contacts
In the Placetel telephone system you also have a contact book in which you can manage all your contacts.
Written by
Michael Schweisthal
Updated over a week ago
Voicemail, Notifications & Fax
Mailbox
Place a mailbox behind every number which accepts calls with an announcement and sends you the message you left by email.
Written by
Joshua Höhn
Updated over a week ago
Notifications
How to configure the e-mail notifications can be found in this article.
Written by
Joshua Höhn
Updated over a week ago
Digital fax
Receive and send faxes as PDF attachment to en email, view and send faxes in the web interface and receive delivery reports by email.
Written by
Joshua Höhn
Updated over a week ago
Fax2Mail and Mail2Fax
Learn how to send and receive faxes via email with Placetel.
Written by
Michael Schweisthal
Updated over a week ago
Efficiency & Personalisation
Call Data Record (CDR)
Your Call Data Record (CDR) gives you detailed information about all incoming and outgoing calls within your account.
Written by
Joshua Höhn
Updated over a week ago
Announcements
Choose from over 150 predefined announcements or upload your own announcements and use them for greetings, voice menus or the mailbox.
Written by
Joshua Höhn
Updated over a week ago
Music on hold
The music on hold option allows you to play individual music for your callers.
Written by
Martin Jeschar
Updated over a week ago