Placetel

You can use routing plans and routing objects to set complex and nested time-dependent forwarding.

Routing plans

Set defined forwarding rules depending on a time control.

Simple forwarding to an employee, forwarding to external numbers, sequential forwarding, parallel forwarding or the mixing of forwardings.

The busy lamp field function signals which of your colleagues is currently in a call or available.

A voice menu (IVR - interactive voice response) is used to preselect callers. A caller can select the right contact person for his request.

For Cisco and Yealink you will find out which steps you have to take in this article.

Find answers and get help from Intercom Support and Community Experts

{assigneeName} needs more information from you